Roving Librarians

Creator: Joan Giannone
Created:  March 16, 2009
Publisher: Mentor Group Training Inc.
URL: http://www.mentorgrouptraining.com/libraries/
Retrieved from: http://www.youtube.com/watch?v=rFhmSDIACew 
Language: English
Contributor: Monica Claassen-Wilson
 
Dancing librarians perform to a cowboy-style rendition of the tune "What do you do with a drunken sailer" in this entertaining video designed to teach librarians the principles of roving reference (M.A.P.H.A.T.)  Pay attention to the catchy lyrics, and keep a sharp eye open for some snogging in the stacks! 

M.A.P.H.A.T.

1. Meet the patron
2. Ask a quick question
3. Probe for clarification
4. Hear the patron
5. Assist them
6. Thank or invite them to return

(http://www.mentorgrouptraining.com)